Service-AILynk | Local Intelligent Hub · Edge Intelligence System Platform

After Sales

After-sales

Customer Center

With customer satisfaction as the core goal, build an end-to-end service loop to achieve full process coverage from problem discovery to resolution.

Responsibility

Adhere to the values of "perseverance, cooperation, responsibility, sharing, and change" to ensure integrity, professionalism, and efficiency in the service process

Mutual Benefit

Enhance customer trust and dependence through high-quality service, and promote the company's transformation from "selling products" to "product+service" model

Quick response

7 * 24-hour after-sales service, providing free product usage consultation and troubleshooting (phone/video), responding to customer technical inquiries or complaints within 1 hour. Repair time: Complete fault diagnosis within 2 working days for returned equipment and repair within 2 working days.

Full process closed-loop

Adopting a standardized order process to track service progress, with orders to follow, ensuring that issues can be traced and reviewed.

Professional team support

Engineers are proficient in product and fault diagnosis, with on-site debugging, remote guidance, and cross departmental collaboration capabilities.

OEM Services

Focusing On

We provide integrated testing services including "network related experiments+simulation modeling+data and instrument capabilities"

Full process closed-loop delivery, enabling grid connection acceptance to be completed in one step

From scheme design, on-site testing to data verification and problem rectification, we provide an end-to-end traceable service chain to ensure precise execution of each link, reduce duplicate entry and communication costs, and help projects pass acceptance efficiently.
Pre validation of the model enables grid connection risks to be controlled in advance

Through high-precision electromechanical/electromagnetic simulation modeling, we simulate operational scenarios and digest technical uncertainties before actual testing. We use verifiable conclusions to support control strategy optimization and performance evaluation, allowing customers to have more confidence in key decisions and more confidence in acceptance communication.

Promises

Promise

Professional and reliable, data speaks for itself

We provide accurate detection data and verifiable simulation models as a basis for every judgment, making decisions clear and reliable.
Closed loop throughout the entire process, with ultimate responsibility

From proposal to acceptance, we provide an end-to-end traceable service chain, without shifting blame or omission, to ensure closed-loop delivery of the project.
Technology oriented, anticipating risks

Through modeling, simulation, and data analysis, we proactively identify and resolve grid connection risks, ensuring the project's stability and long-term success at critical nodes.
Timely response and excellent service

We adhere to the principle of quick response and on-site support, reducing customer waiting and communication costs, making cooperation smoother and more efficient.